What is the procedure and what will they reimburse/not reimburse? Should I just get it fixed on my own. It's a scratched rim by the way.Who has ever filed a rental car claim with their credit card before?
The credit card company should have sent you a policy booklet when you first received the card detailing what is covered and what is not with respect to their rental vehicle coverage. If you lost it then see if ti is online or ask them to send you a copy. This is the only way you will know for sure if it's covered or not.
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