Sunday, August 22, 2010

What rental car company do you like best?

going to Seattle and I want a good deal. I also want to pick it up at the Airport without taking a shuttle to somewhere else.What rental car company do you like best?
my dad used Hertz and we liked itWhat rental car company do you like best?
I like Enterprise. They'll pick you up from the airport if they don't have a counter there.


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hertz
Enterprise. It is the best. Plus they pick you up too. Staff there is always curteous. I have always had very nice experience there. Welcome to Seattle.
Both Hertz and Enterprise are good companies. In my experience, the service you get depends on the branch you are using.





There is one Enterprise branch in my area that is awful. I never use them unless the customer specifically requests it. But the other Enterprise branches are really good.





The Hertz branch in my area is great. They are on top of it and will go the extra mile for my customers.





As far as the insurance replacement market - Enterprise is the big dog on the street. Hertz is the new kid trying to break in and so they will sometimes do more because they want the business.





The two companies are set up different and this can affect which you want to use.





At Enterprise- the location owns the cars. So what ever location you rent the car from - that's the one where you have to return the car.





At Hertz- it's more of a fleet approach (like U Haul does). So the car can be rented at one location and returned at another. So these guys are great for one way drops (example: you rent the car in Florida and return it to a New York branch).





Both companies have a drop off- pick up service. Both companies have cars that are new. The rates are pretty comparable.





As far as air port business goes- Hertz is probably your best bet.





Enterprise is really focused on the insurance replacement market. Hertz has always been strong in the air port/vacation market. Hertz has a fleet of over 200 cars at the airport location in my area. It's only in the past 3 years that they have been getting into the insurance replacement market.





Both Hertz and Enterprise are good companies but for an air port rental - I'd talk to Hertz first.
For a fourth straight year, Enterprise Rent-A-Car ranks highest in customer satisfaction, according to our firm's 2007 Rental Car Study. Enterprise performs particularly well in five of thhese 6 meausres: costs and fees, pick-up process, rental car, return process and shuttle bus/van. It also has a location at Seattle-Tacoma International Airport. Enterprise is followed in our firm's study rankings by Hertz and National, respectively. National performs particularly well in the reservation process factor, specifically with telephone reservations.

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